Monarch Furnishings Limited Returns Policy

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Effective Date: 09/08/2024

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At Monarch Furnishings Limited, we want you to be completely satisfied with your purchase.  This policy outlines your rights and responsibilities regarding returns and cancellations.

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Cooling-Off Period and Order Cancellation:

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You have the right to cancel your order for any reason within 14 days of receiving the goods.  

 

To cancel your order, please contact us via email at Monarchfurnishings1@outlook.com or by phone at 07597560171.

 

Returns:

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14-Day Return Window:

 

You have 14 days from the date you receive your item to return it.
Return Condition:

 

Returned items must be in the same condition you received them, unused and with their original packaging.

Return Shipping:

 

Unless the item is faulty or damaged upon receipt, you will typically be responsible for the cost of return shipping.  We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Processing:

 

Once we receive the returned item, we will inspect it and process your refund within 14 days.  The refund will be issued to the original payment method.

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Faulty or Damaged Items:

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If you receive a faulty or damaged item, please contact us immediately via email at Monarchfurnishings1@outlook.com or by phone at 07597560171.

We will arrange for the return or replacement of the item at no cost to you.

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Rejection of Repaired or Replaced Items:

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You have the right to reject an item after it has been repaired or replaced if it is still not of satisfactory quality.

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Contact Information

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Monarch Furnishings Limited

Email: Monarchfurnishings1@outlook.com

Phone: 07597560171

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Please note: This returns policy does not affect your statutory rights.